Manila Times Business
Financial consumer complaints up 72.6% in 2025
FINANCIAL consumer complaints surged by 72.6 percent last year amid wider use of digital financial services and awareness of avenues for redress, the Bangko Sentral ng Pilipinas (BSP) said. The central bank received and processed more than 120,000 new complaints through its Consumer Assistance Mechanism (CAM) last year, sharply higher than the 70,112 recorded in 2024 and the 19,181 posted in 2021. “The upward trend reflects greater public awareness of the BSP’s CAM channels, wider ad
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